SHIPPING & FAQ
Here is a list of FAQ's, and important information about shipping.
If you can't find the answer you are looking for, please email us at firstname.lastname@example.org and we will be more than happy to assist you!
Please note: Although we ship internationally, all orders are charged in USD.
How long will my order take to arrive?
You can be rest assured that after your order is placed, our 'behind the scenes' systems are working hard to get your items to your front door as quickly & efficiently as possible. Upon shipment, you will receive an email confirmation as well as tracking details so that you can monitor the progress.
All orders will be shipped from the US. The majority of orders for jewlry are processed within 24 hours.
Orders for clothing and other printed merchandise take around 3-5 days in production before they are shipped, as they are made to order.
USA- Please allow 5-7 days for delivery once the order has been shipped.
Canada- Please allow 7-10 working days for delivery once the order has been shipped.
Australia- Please allow 7-14 working days for delivery once the order has been shipped.
Europe- Please allow 7-14 working days for delivery once the order has been shipped.
How do I return or exchange an item?
We can only accept returns on jewlry if it is damaged or defective. This has to be reported within 15 days of the delivery date, in order to obtain a full refund or an exchange.
My bracelet is too big. What do I do?
Please ensure you have checked the size of your bracelet when ordering- as we do NOT accept returns for bracelets that are the wrong size.
In the event of an exchange, we are not liable for the return shipping fee.
Here are the individual sizes of our bracelet designs:
Heart bracelet: 8 inches- non expandable.
Bangle bracelet: 7.5 inches- expandable to fit any size bigger.
Courage bracelet: 8 inches- although they do run smaller due to the beads and pearls. Expandable.
Stretch bracelet: 7 inches- expandable.
Where there is love bracelet: 8 inches- although they do run smaller due to the beads and pearls. Expandable.
Snake Chain bracelet: 7 inches- non expandable.
Can I return items of clothing?
Clothing items and other products that are POD (print on demand) are not available for a return unless there is a defect in the merchandise. Because these products are made to your order we cannot accept returns or exchanges for wrong sizes etc. Please make sure to view the size chart prior to ordering so we can prevent situations like this.
Please contact us at email@example.com to begin the return/refund process.
Please allow 2-3 weeks for the arrival of your order and the processing of your exchange or refund once mailed.
Unfortunately, we do not accept returns for the free bracelets, unless the bracelet(s) are defective. This is because it is only the cost of shipping and handling costs that have been paid for.
Due to the high demand of the free bracelets, we cannot guarantee a specific delivery time. Orders usually take 7-10 days for delivery- however in busy periods we cannot promise this time scale. If you would like to follow up an order and be informed of a delivery date, please contact us at firstname.lastname@example.org- we will happily supply you with more information!
How do I track my order?
All items are sent with a tracked service and the tracking number will be emailed to you when your order is dispatched.
Can I change, add, or cancel an order that has been submitted?
We are unable to change, cancel, or add to orders once they are processed and authorized by the credit card company. Some of our items come from third-party vendors, and much of the process is automated, so there is little we can do once the order is submitted.
I gave the incorrect address. What can I do?
Mistakes do happen, and sometimes an error can be made when entering the shipping address. If this does happen, please email us as SOON as possible. If the order has not yet been shipped, we can alter the address for you.
If you have entered the address incorrectly and the order has been shipped, we will ask you to cover the shipping costs for the replacement.
Items can only be re-shipped when the original order has been returned back to the warehouse.
If you have entered the address incorrectly, and the items are lost, we cannot accept responsibility for this, and will not be liable to re-ship the items.
We encourage every shopper to double-check all information before submitting the order.
Lost and Stolen Items
In the unfortunate event that your order is lost or stolen, I am afraid we are not liable to re-ship the order. If the tracking states it has been delivered to the address we have on record, I am afraid we are unable to replace the order.
I forgot to enter my discount code, is there anything that can be done?
Unfortunately after an order has been submitted there is no way to apply a discount code. Please ensure you enter your coupon code during the checkout process.
I'm not able to use my debit/credit card to make a purchase. What can I do?
More often than not, this error occurs from incorrectly entered billing information. Please make sure the information your provide matches with that on file with your credit card's financial institution. Please contact customer service at email@example.com Monday through Friday 10 AM to 6 PM ET for further information.
How do I contact you?
Please contact customer service at firstname.lastname@example.org
I have a new e-mail address. How do I change my reminders and newsletters?
If you do change your email address, and would like this updated, please email us at email@example.com and we will be happy to assist you with this.
I have forgotten my password. Can my account still be accessed?
If you have forgotten your password for your account, do not worry, this can be resolved for you. If this does occur, please email us at firstname.lastname@example.org and we will send you a link to re-set it.
I received a damaged or incorrect item or am missing an item(s). What is my next step?
Please contact customer service at email@example.com
Some products were not on my packing slip. Will they be coming separately?
Jewelry items are shipped from a different warehouse to our printed items, and will be delivered separately. If you think your order is taking too long to arrive, please email us at firstname.lastname@example.org and we will be happy to assist you.